Our Customer Service Charter
Buying a home is one of the most important financial decisions you are ever likely to make. We understand that and aim to provide you with a quality new home as well as making the buying process as simple as possible for you - all backed up by a good customer service.
Our Customer Service Charter sets out the help we will provide to you throughout your moving process and after you have moved in.
We will:
- Strive to ensure all our marketing and advertising is clear and truthful, and use clear and fair terms and conditions in our sale contract.
- Give you detailed information about the home you are buying and guidance regarding the choices and options available to you.
- Give you your own files showing you all the steps involved in buying a new home, moving in, maintaining your new home, details of warranties and guarantees and our after sales service.
- Invite you to meet the Site Manger who is responsible for building your home, so you can ask whatever questions you may have.
- Provide you with regular updates on the construction progress of your home, and when it will be ready.
- Invite you to visit your new home before you move in so we can show you how everything works.
- Tell you about our 2 year Taylor Wimpey Warranty, along with the NHBC 10 year Warranty.
- Ensure you receive Health and Safety advice when visiting a development, and when you have moved in.
- Arrange for your Site Manager to visit you after you have moved in to make sure you have settled in, and answer any questions you may have.
- Provide an after sales service including a formal complaints process if you feel you haven’t received the service you should have.
Download the Customer Service Charter 
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Our Customer Service Charter fully acknowledges the requirement of the 2010 Consumer Code. Further details are available at www.consumercodeforhomebuilders.com
Read the full details of the Customer Service Charter.